Help centre
Frequently asked questions
Do I pay when I send a request?
No. Sending a request is free and creates no obligation to buy.
Why isn't the price final straight away?
Price, availability and sales terms are verified by the supplier or our operations team for your dates and guests.
Can I buy a flight ticket on the site?
Until an authorised live flight provider is enabled, the system only creates flight requests and expert offers.
How do I follow my booking?
Use the BYT reference you receive and your email address on the My booking page.
How do I request a cancellation?
Use the support link on your booking page. Refunds and cancellations follow the terms in your written offer.
Are WhatsApp messages sent automatically?
No. Our staff send messages one by one; there is no bulk or automatic sending.